Questions

The United Kingdom, Germany and France. Checkout asks for your country and only offers the ones we deliver to.

Orders leave the warehouse within [X–Y] working days of payment and usually arrive [X–Y] working days after that. The Shipping & returns page lists the shipping cost, the usual delivery time and the free-shipping amount for each country. Checkout shows the shipping cost again before you pay.

When your order ships, we e-mail you the carrier's name and a tracking link. Both are on your order page too. An order with several items may come in more than one parcel, each with its own link. Lost the e-mail? Use Find my order with your order number and e-mail address.

No. You can check out as a guest with your e-mail address. An account keeps your orders and plan PDFs in one place and saves your address for next time. If you sign in with items in your cart, they move into your account's cart.

By card, on the secure payment page of our payment provider. Your card details are entered there and never reach us. Your order is confirmed once the provider confirms the payment, and we then e-mail you a confirmation.

Yes. Our prices are set in euros and include VAT. Choose EUR, GBP or USD in the header to see pounds or dollars, converted from euros at the European Central Bank's daily rate. Where a converted price is shown as an estimate, your card is charged in euros and your card issuer converts the charge, so your statement may differ slightly. The last step of checkout shows the exact amount and currency you pay.

Yes, one code per order. Enter it in your cart. It applies on top of a routine pack price. If a code has expired or does not apply to your cart, the cart tells you why.

Contact us as soon as you can, with your order number. If the order has not been passed to the warehouse yet, we change it or cancel it and refund you in full. Once it has shipped, you can return it as described below. An order that was never paid is cancelled automatically after three days.

Yes. You can return unused items within 30 days of delivery, without giving a reason. Contact us or write to support@gripflow.shop with your order number first, and we send the return address. Send the items back unused, with everything that came with them, in the original packaging if you still have it. You pay the return postage unless an item is faulty, damaged or wrong. We refund to your original payment method within [X–Y] days of receiving the return. The full terms are in our refund policy.

Sorry about that. Contact us with your order number and a photo of the problem, and keep the packaging. We replace or refund the item and pay the return postage. This does not limit your legal rights.

For deliveries to the United Kingdom, import VAT or duties may be collected on arrival where they are not included in the checkout total.

A set of gear for one goal (strength, mobility or home gym) with a 7-day plan that uses it. Each session in the plan names the exercises, the sets and reps or hold times, and the item from the box to use. A pack goes into your cart as one line at the pack price. The plan is a general week of training. It is not tailored to you and it is not medical advice. See all routine packs.

We e-mail it to the address on your order shortly after your payment is confirmed, one e-mail per pack. That is usually before your parcel leaves the warehouse, so you can read the week before your gear arrives. You can also download it from your order page under Download plan PDF.

First check your spam or junk folder for an e-mail with the subject "Your 7-day plan". Then open your order page, signed in or through Find my order, and use Download plan PDF. The download appears once the payment is confirmed. If it is still missing, contact us with your order number and we send the plan again.

It depends on the pack, and each pack page says so. First heavy pull needs a gym with a barbell, plates and a pull-up bar, which are not in the box. Desk-day reset needs only a bit of floor, for 10 minutes a day at home. Living-room gym needs a solid door that closes and floor space of about 2 × 1 m, with no machines.

No. A pack is sold as one set at a pack price, so it is returned as one set. Send back every item in the pack, unused, within 30 days of delivery, and we refund the pack price. If one item arrived faulty or damaged, contact us and we replace that item. If you only want some of the items, you can buy each one on its own instead.

Pick the band that lets you finish every rep with control and two or three reps left in reserve. The kilograms on a band show the order of the bands within one set, at a set stretch, and each maker measures in its own way. Where you place a loop band also changes the load: above the knees is easiest, around the ankles is hardest. Our guide to loop band resistance levels explains more, and each product page gives the resistance range in its specifications.

Lifting straps, wraps and grip pads are one size. Where fit matters, the specifications give a range, such as the waist range of a belt, the ankle range of ankle straps or the door frame width for a pull-up bar. Measure first, and if your size is outside the range, ask us before you order.

Many do. Loop bands, power bands, tube bands and the natural rubber mat contain natural latex, and their product pages say so in the specifications. Fabric hip bands, flat stretch bands in TPE and our TPE exercise mat are listed as latex-free. If you have a latex allergy, check the Material row before you order.

Each product page has a Care row. In general: check bands for nicks before each use and replace one that is damaged; keep bands, mats and rollers out of direct sun and away from heat; wipe mats and rollers with a damp cloth; hand wash straps and wraps in cold water with the hook and loop closed, and let them air dry. Store chalk sealed and dry.

Use Forgot password on the sign-in page and we e-mail you a link to set a new one. To close your account, contact us from the e-mail address on the account. We keep order records for as long as the law requires, as described in our privacy policy.